Our Service Level Agreement

Service we aim to achieve

How we aim to achieve this service or how you as parents can help us

We will answer the phone within 8 rings

This will either be in person or by answerphone. If by answerphone please leave a message and we will return your call

We will respond to any queries within 24 hours

This will either be with an answer to your query or an update

We will accurately enter any data regarding you/your child

Please ensure you update us with your new phone numbers and email address as soon as they have changed

We will acknowledge and maintain communication with parents/carers by either In-app message, email or letter

In-app messages via Arbor will be used for reminders and changes to clubs etc. Newsletters will be sent home every other week and will include up and coming events, achievements, news, attendance and forthcoming dates. Letters will be sent be email.

Any letters/information sent home will be accurate and correct

We will give you 24 hours notice of a club being cancelled, except in unforeseen circumstances, where we will aim to give as much notice as possible.

An In-app message will be sent out advising if a club is going to be cancelled.

We will give you at least 2 weeks notice of any money required for trips/ swimming etc.

Each class will only ask for a money contribution towards a trip once every half term.

The school gate will be locked at 8.55am unless there is an assembly for parents when it will be locked immediately after the assembly. The gate will be unlocked at 3.15pm. Once the gate is locked entry to school is through the car park via the buzzer

Please ensure that your child arrives promptly for school. If your child is arriving late at school (once the children have been taken in) please take your child to the school office so that they can be registered and a dinner ordered if necessary