Learning, achieving, working together
Service we aim to achieve
How we aim to achieve this service or how you as parents can help us
We will answer the phone within 8 rings
This will either be in person or by answerphone. If by answerphone please leave a message and we will return your call
We will respond to any queries within 24 hours
This will either be with an answer to your query or an update
We will accurately enter any data regarding you/your child
Please ensure you update us with your new phone numbers and email address as soon as they have changed
We will acknowledge and maintain communication with parents/carers by either In-app message, email or letter
In-app messages via Arbor will be used for reminders and changes to clubs etc. Newsletters will be sent home every other week and will include up and coming events, achievements, news, attendance and forthcoming dates. Letters will be sent be email.
Any letters/information sent home will be accurate and correct
We will give you 24 hours notice of a club being cancelled, except in unforeseen circumstances, where we will aim to give as much notice as possible.
An In-app message will be sent out advising if a club is going to be cancelled.
We will give you at least 2 weeks notice of any money required for trips/ swimming etc.
Each class will only ask for a money contribution towards a trip once every half term.
The school gate will be locked at 8.55am unless there is an assembly for parents when it will be locked immediately after the assembly. The gate will be unlocked at 3.15pm. Once the gate is locked entry to school is through the car park via the buzzer
Please ensure that your child arrives promptly for school. If your child is arriving late at school (once the children have been taken in) please take your child to the school office so that they can be registered and a dinner ordered if necessary